Have tried assorted work arounds, but still can't get in. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Talk to other friendly customers and members of the Virgin Media team. Hi folks. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Contact us. Choose the destination location path to save Virgin Media emails. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. GetHuman features available: Current hold time. on Click Mark as Helpful Answer or use Kudos to say thanks, on Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. The service is available from 8am to 10pm seven days a week. 11:49. Young Guns 2020 Winner, Sound Design The One Club. Mon-Sat 9am-5pm. - edited What error are you getting with that forgotten password page when you enter the security information? online chat not working, Re: How do customers contact Virgin Media? It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. Thank you for that information. Sign up for broadband with one free call. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. I have tried on two home computers, my work computer and three different mobile devices. 25-08-2022 Last Updated: December 2, 2022 By continuing, you agree to our cookies policy. A Virgin mobile account alone is not sufficient. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. We compare deals for new customers looking to switch and save. These cookies allowed us to study how users navigate on the website. They cannot wriggle out of it. How do I manage my Broadband, TV and Phone services? When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. You should still be able to add a third party email address to the VM webmail page via the method you are using. Call Connection Service. 08-02-2022 For broadband, TV, landline, and account enquiries, phone 03454541111*. on Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. For mobile enquiries, call 03456000789*. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. By continuing to browse, you accept the use of cookies. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. 09-07-2022 Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. To learn how to contact Virgin Media through their online forums, scroll down! Public Sector Queries. Got a question about our services or need a troubleshooting tip? 18:04. many thanks for all the help. human). Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. Cancelling my Virgin Media contract help page. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . The best way is to get in touch with them directly. the email account is set up within my main virgin media account. GIVE US A CALL. - edited Customer Service. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. The services and products mentioned on this website may only represent a small selection of the options available to you. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. 15:49, and miscreant example email address is very apt. 15:15. Business Development Executive @ Virgin Media O2 Business. Possibly. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Search. 15:38. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. I was genuinely wondering why you could not use the form. I did notice in the forum that there is a list of available addresses but that never came up. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. This article was co-authored by wikiHow Staff. New around here? The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. 26-01-2022 I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. I don't understand the relevance of your reply..? Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. Thank you for your post. 08-02-2022 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Sales service for mobile 0800 064 3820. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. Our email service is a free service we offer to customers with an active broadband service with us. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on Broadband, TV and phone customers should then press 1, mobile customers should press 2. Virgin Media does not have a contact email, so employ a different method contact them. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. This may make getting contacting them faster and more efficient in the future. Virgin Media Business Mobile customers. 28-01-2022 Did you know, 95% of our customers find the solution to their problem using the help and support pages. However, when clicking on such links, it generally redirects you to the contact or support pages. Want to chat to a specific company? 07-02-2022 Contact Virgin Mobile easily. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. If not, they are charged at the same rate as a standard UK landline number. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. 10:38. 11:25. A VM broadband account is required for continued use of their email service. For example, did problems begin when you moved house, or perhaps when you updated your mobile? Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. 22:50. 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Check out our guide - How to pay my Virgin Media bill, on I do have the address I want to block though, on . After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. This is useful if photos will help your explanation. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. How to Contact Virgin Media. the email account is set up within my main virgin media account. Did you ever get this sorted? 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Martin, that's the root of my frustration. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Lets take a look at these options now. GIVE US A CALL. The company has been a subsidiary of Liberty Global plc, an . Customer service 0345 454 1111. I have this problem also. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Customer service for home 0800 064 3836. on To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Irish Creating Original Music + Sound Design Worldwide - Always. 11:40. They certainly are! If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. Find the organization's website and search for an "About Us" or "Contact" tab. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. G o back to how it was.Oh! on % of people told us that this article helped them. How do customers contact Virgin Media? In total, there are 6 ways to get in touch with them. The route now is to do it via the "My Virgin Media" account for that secondary email account . 08:49. We use cookies to make wikiHow great. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". <br><br>Corporate Partnerships . Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Try for free at rocketreach.co . That was a mistake. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. I'm trying to set up a new email address on my account. Thanks for your post and welcome back to the Community. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. 09:05. I really dont want to lose this email address and would appreciate some Forum Support if possible. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 3. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. on While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. 15:38. I can't click on the chat button neither. 11-09-2022 If the email address to be blocked (i.e. Contact Virgin Media by phone, web chat, call-back form, email or social media. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. 1800 941 114. businesssupport@virginmedia.ie. Please enter the email address you use to sign in to your My Virgin Media account. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Customers can use the area codes to make local, national, and international calls. Learn more, Have I helped? There are 8 references cited in this article, which can be found at the bottom of the page. Hi Graham thanks for your reply. 01-05-2022 on however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Necessary to provide basic functions of the website such as page navigation. 01-05-2022 https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. Find them from our full list of Virgin companies and visit their own website for relevant contact details. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 13-07-2022 09:39, Virgin Media do not have an email address for support issues or for making a complaint. Sunday: 8am to 6pm. 12:17. Sign up today. Virgin Media support opening hours. on If you're looking to access your TV, broadband and phone account including your email, sign in here. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . You can call, live message, use the community forums, or use a relay service to get the help you need. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. You can use your mobile number instead of your account number in this process. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. It is0345 600 0789 for mobile customers. on If the email address to be blocked (i.e. Ask the community. You can leave your phone number and get a free callback. The Virgin Media community has over half a million members. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media have recently changed the way you reset the password for a secondary email account. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. We will continue to provide support for already existing email accounts, which will remain open. - View your recent mobile usage . Search Search. Thanks for posting. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. Hi Molly. There are also no upstream or downstream signal level issues coming into your home. Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. Fancy a chat? I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Step 3: Plug in your NOW Broadband Hub on the go-live date. Can you give us some additional information about your connection issues so we can offer further support? 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. I just want a broadband upgrade also. Hi @Crashedagain, thanks for your message. People Like Cara Durbin . I opened my emails went into folders and clicked on Add an email account. Use Virgin Media phone lines when calling from a different provider. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. 01-05-2022 Need a helpful hand to show you how to make a payment? Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. It takes me to a box with two bars, your email address and the second bar is your password. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. 24-01-2022 11-09-2022 I'm guessing you may be on the Oomph package like me which seem impossible to manage online. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. That means you don't have to use Blueyonder.co.uk webmail interface! To learn how to contact Virgin Media through their online forums, scroll down! 08-07-2022 This must have been coincidentalI have one box with a line going to house(cable ?) 12:35. Just get some unhelpful message about 'It's our problem, not yours. All tip submissions are carefully reviewed before being published. These lines are also open seven days per week, from 8am to 10pm. From here, a Virgin Media representative will be more than happy to put you through to the correct department. 15:20. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. Has anyone else been able to contact them via online chat? Learn moreHave I helped? so I guess we need some help to reset it as you suggest. 27-01-2022 There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Include your email address to get a message when this question is answered. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. 28-01-2022 4. For some reason, I cant now access this email from my iPhone as the password is incorrect. They are free if you are on the Gig1 . In order to do so I will need a little bit more detail so I will send you a private message. Report any dodgy requests, emails, or calls to Virgin Media. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. and is reached by going into manage other accounts. Virgin Media does not have a customer service email address. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. - edited ", So hence my frustration and tone of my OP. on If you have a complaint, please get in touch via the form below. Cookies used for marketing and advertising purposes. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Virgin Media email address: enquiries@virginmedia.com. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Blueyonder.co.uk supports IMAP / SMTP. I'll send you a PM now to assist further. Sorry to hear of the email issues. Let us know if there is anything else we can support you with. im told to log a complaint online- which you cant do as my account is no longer active! As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. Follow the below steps to save Virgin Media Emails: -. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. on 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? It has to be . on It . Rocketreach finds email, phone & social media for 450M+ professionals. - edited Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. You may have read posts here showing that the email address continues beyond 90 days but you should not . Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. on Please enter your email Forgot your email address email address ? Once you submit your complaint you will receive a text message within 48 hours with a case ID. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following wheremiscreant@example.com should be replaced with the email address you wish to never see. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. on List of Virgin Media Customer Service Numbers. I opened my emails went into folders and clicked on Add an email account. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. Most news organizations publish an email or phone number for tips on stories. Select Email folders and choose file saving options in the list. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. CISAS is impartial and will investigate your case. on 30-04-2022 With our free tools, you can check out the . No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? There are no guarantees that my advice will work. Can you show us where you're asked for these. Virgin Media Contact Details: Get in Touch Easily. If this ever happens to you again we have information on how to deal with fraudulent calls here. 09:05 wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Unfortunately he phone lines and other contact methods are extremely busy at present.. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. 13-07-2022 There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. Does it give an error message or is it that the page just does not move on to the next step? They can look at options outside of the bundle deal for you. and is reached by going into manage other accounts. 11-09-2022 Virgin Media UK does not provide this service. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly.
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